Customer & Supplier Privacy Notice
What data we hold
In order to process a retail or contract order, we create a customer account on our password protected IT system. We process your name; address; email; telephone contact number/s. Additionally, details of the sale made; value of the sale; how payment was made and when it was made.
In order to process a purchase, we create a supplier account and process in the same way as detailed above.
Your order history is stored on our servers to aid future repeat custom with you, also any potential service issues and our own historical sales and purchase analysis purposes.
If you have reason to complain we need to record the details of your complaint and relevant personal details.
We do not record any telephone calls.
We never retain payment information for retail customers, such as card details. We do not write your credit/debit card numbers down, when relayed by you to us over the telephone, it is our practice to key the information directly into our secure PCI DSS Compliant pdq terminal and no record is made.
Supplier and service provider’s outbound payment details are stored on our secure online banking system.
IT System Financial Account Data will be retained for seven years to meet the statutory retention period for HMRC.
Hard file copies are filed for seven years in a secure archive room and destroyed by shredding under the UKSSA Code of Practice, for which we obtain a Certificate of Destruction
Notes made during the completion of an order are bagged and shredded under the same method.
If you have supplied your e-mail and are happy to communicate by Electronic means, during the enquiry, quotation, order and invoice stage, these e-mails are retained for a period to cover potential customer service issues but in any event will not be retained any longer than necessary, after the sale has been completed.
How we use your personal data
Each piece of personal data we process will have a legal basis under the General Data Protection Regulation and only be used to fulfil our legitimate business interest with you.
If you purchase products or services from us, we may use your personal information in the following ways:
To respond to your enquiries
To process your order
To arrange visits to your home/ or business to carry out a survey or installation
To manage deliveries, returns and refunds
For product liability purposes
To deal with enquiries and complaints
For claims management and insurance purposes
For record keeping purposes
Customers do have rights in respect of our processing of your personal data, which are:
If you want to exercise any of these rights, please contact us using the details at the end of this notice.
You also have the right to lodge a complaint about our processing with the UK’s Information Commissioner’s Office – www.ico.org.uk
We will not transfer your personal data to third parties – however in certain circumstances we may be legally required to share certain data:
In other circumstances:
What Happens If Our Business Changes Hands?
In the event that any of your data is to be transferred in such a manner, you will not be contacted in advance or informed of the changes.
Changes to Policy
How to contact us:
Telephone: 01449 615012
Postal Address: Floor Dimensions Limited
24 Bury Road
Company Number: 6042855
Get in touch
Members of the Contract Flooring Association